FiberDial Blog

Effective Strategies to Enhance Customer Service Over the Phone

1. Prioritize Empathy and Active Listening Empathy is the cornerstone of outstanding customer service. Train your representatives to actively listen to customers, understand their concerns, and acknowledge their feelings. An empathetic response can often defuse tense situations and help clients feel valued. Teach your team to paraphrase the customer's issue to demonstrate that they genuinely understand the problem. This not…

Read More icon
Have a question?