FiberDial Blog

A Diamond in the Rough

I know nothing about concrete drilling except that the drills used are diamond-encrusted. Diamonds are the hardest material in the world. This is measured by determining scratch resistance. Diamonds are usually comprised of 99.7% carbon. There are actually two harder substances found. One of them was created by man, and one was found in space. A laboratory synthetic nanomaterial called…

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That Awkward Elevator Ride Has Competition

There’s very little that compares to the awkwardness of the elevator. The fear of sharing it with a complete stranger can be the deciding factor to take the stairs twenty floors up instead. After all, we’re cramped in a tiny box being dangled by cables while being forced to say hi or raise an eyebrow to someone we have no…

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Your Obvious Language Barrier

I had half of a conversation in English the other day before I realized that I was apparently speaking a foreign language. How should I have known? After all, I had been getting a head nod and a smile back. But that’s about as far as our conversation went. It wasn’t so much a conversation as a monologue. Google Translate…

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Effective Strategies to Enhance Customer Service Over the Phone

1. Prioritize Empathy and Active Listening Empathy is the cornerstone of outstanding customer service. Train your representatives to actively listen to customers, understand their concerns, and acknowledge their feelings. An empathetic response can often defuse tense situations and help clients feel valued. Teach your team to paraphrase the customer's issue to demonstrate that they genuinely understand the problem. This not…

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Embracing the Power of VoIP: A Blog on Its Benefits and Advantages

Introduction: In today's ever-evolving digital landscape, communication technology has taken a significant leap forward with the advent of Voice over Internet Protocol (VoIP). VoIP offers a revolutionary way to make phone calls using the Internet, providing numerous advantages over traditional telephone systems. In this blog, we will explore VoIP's key benefits to individuals and businesses. One of the primary advantages…

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